• Armed robbery prevention and suppression
• Audit, compliance, and exception detection
• Crime prevention through environmental design (CPTED)
• Diligence for hiring and identification authentication
• Enterprise security strategy
• Food defense
• Global supply chain security
• Influencing global security one community at a time
• Keynote speaking for all hazards risk mitigation and ROI capable security
• Loss prevention through crime analysis
• LossVision incident reporting and analysis software
• Operational security gap analysis
• Return on investment security workshops
• Risk awareness training and education
• Safe and Sound violence avoidance curriculum

At the Toronto Retail Loss Prevention Conference:
Natural disasters, epidemics, workplace violence, supply-chain theft — these are not things that cause happy thoughts among retail loss prevention professionals, but Francis D’Addario says they’re the kinds of events that underline the importance of a professional LP presence.

“Our No. 1 mission in life is protecting our people, and if a little thing like a pandemic happens in China… well, we’ve seen what can happen here,” he told an audience of LP professionals and suppliers at the annual Retail Loss Prevention conference in September. “How do we keep up our optimism? With layered security options… Our people have to understand that we are a resource to protect them.”

The Vice-President of Asset and Partner Protection for Starbucks Coffee Company was just the first in a line-up of speakers bringing a simple message to the conference: Effective loss prevention comes from an understanding that loss prevention plays an integral role in every part of a retail organization, and that all LP professionals play a role in the overall security of their communities.

D’Addario, who is currently on sabbatical, was an ideal choice to speak on global security. With several security awards and two books under his belt, the U.S.-based LP expert is currently writing Not a Moment to Lose: Influencing Global Security One Community at a Time, a book that will emphasize the importance that decisions made at the local level have on containing global security threats.

His was the first presentation of the one-day conference, which also included an exhibit hall, networking reception, and, for the first time, a “lunch ‘n learn” session that allowed attendees to sit with the day’s presenters and delve deeper into the issues. “We were really pleased with the turnout for the LP Conference this year; we had the highest number ever of participating companies,” said Theresa Rowsell, Director of Education, Training and Loss Prevention for Retail Council of Canada. This year’s theme was ‘Creating Connections,’ and I definitely think our delegates had plenty of opportunities to do that over the course of the day.”

Armed Robbery and Prevention Suppression

Starbucks Tracks Everything That Moves...To Francis D'Addario, the connection between security metrics and how effective he is as CSO of Starbucks is simple: His mission to protect people, secure assets and contribute savings year over year is validated with key performance indicators.

Whether D'Addario, vice president of partner and asset protection... is talking about physical assets (stores and equipment), liquid assets (cash and coffee) or human assets (employees and customers), using metrics is how he judges the success of his security group.

First and foremost on the priority list, D'Addario says, is the safety of people. The frequency of armed robberies at retail outlets, for example, is an important metric at Starbucks and within the retail industry. He says that since 1996, when there were 46 incidents per thousand Starbucks stores, there has been a steady decrease to a best-in-class 11 per thousand in 2004. D'Addario says Starbucks' numbers compare favorably to historic trends at similar outlets, such as quick-service restaurants (which have averaged 45 armed robberies per thousand) and convenience stores (125 per thousand). He uses metrics from uniform crime reports and industry associations."

Siemens Security Workshop - "Influencing Security Solutions and Return on Investment"

Francis D'Addario, Vice President of Starbucks Coffee Partner and Asset Protection
Zug, Switzerland  / Building Technologies Forum

Description

Siemens Building Technologies is holding a security workshop to help security professionals to gain insight into:

• Global security risks and mitigation opportunities
• Influencing clients, cross-functional peers and leadership for locally relevant, strategic risk mitigation within the vision, mission, values and objectives of the organization and business plan
• Establishing return on security investment (ROSI) as a value added approach for stakeholder brand perception

Target Audience

The workshop targets Security Officers and Risk Managers and will allow individual development of security projects or program objectives in interactive group work sessions. In order to get the most benefit out of the workshop, we encourage you to bring any past, current or potential security project outlines for discussion.

Workshop Goals

The workshop will assist you in establishing a business case integrating the vision, mission and values of your organization with the return on security investment (ROSI) methodology. You will go back to work with valuable tools and good practices which will help you to protect people, business processes, assets and your corporation's brand.

Siemens has invited Francis D'Addario, Vice President for Partner and Asset Protection, Starbucks Coffee Company to lecture on how to influence global security by measuring return on investment. Francis D'Addario's has more than 25 years experience in law enforcement and corporate security management and has published several books, amongst them "Loss Prevention through Crime Analysis" and "The Managers Violence Survival Guide".

Highlights

Lecture and workshop on "Influencing Security Solutions and Return on Investment" given by Francis D'Addario, Vice President of Starbucks Coffee Partner and Asset Protection